Shipping & Returns
Australia Wide Shipping
We pride ourselves on aiming to process your order immediately, however please do allow 3 business days for processing.
As we use a courier service, delivery of larger items must be to a physical address (no PO Boxes). If ordering smaller items (such as linen or a mini basket, a PO Box can be used).
Delivery times vary depending on your location. Once processed, the following is a guide only.
Brisbane: Same or following Business Day.
QLD/VIC/NSW/ACT/SA: 1- 3 Business Days
TAS/WA/NT: 7 -10 Business Days.
Shipping is sent via our door to door courier partner, you will receive a tracking number and link to follow your parcel's journey. Our parcels are sent with a standard 'signature on delivery', please leave a message with your order if you wish to authorise us to leave your parcel without a signature (we cannot be responsible for any missing parcels in this instance).
Absolutely! Choose your shipping destination at the checkout for tracked delivery.
International Customs + Duty Taxes
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches the destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so please contact your local customs office for further information.
All sales are final and cannot be returned, we are confident you will love your purchase too much for this to ever be a problem!
Each item is personally hand inspected by us to ensure quality control prior to your purchase being lovingly packaged and shipped to you.
Please keep in mind that our products are handmade by artisans in the beautiful open air, slight imperfections that do not compromise the functionality of the product are normal, every item is intrinsically unique due to the handmade nature of the product.