FAQs

When do you restock?

Depending on availability, we generally restock inventory every second Wednesday at 7pm AEST. As the majority of our products are one-of-a-kind, it's not likely that we will restock a duplicate item or pattern. Once they are sold, they are irreplaceable, making them extra special!

Will an item be held in my cart for a certain amount of time?

The platform does not allow for items to be held in your shopping cart, meaning someone else can put the same item in their cart at the same time. If they enter their information before you get a chance to checkout then they will be the one who receives the order confirmation. This process is out of our control, however as the majority of our products are one-of-a-kind, it does allow everyone an equal opportunity to snap an item up.

Can you message me once a certain style or product arrives?

Due to the large number of emails and messages we receive, we are no longer able to contact individual customers, we will always advise with plenty of notice on our social media once products are restocked.

Can I preorder an item?

Unless stated on the product listing, due to demand, we do not currently offer pre-sales, we have found this the fairest way to give everyone an opportunity to purchase the item they love. 

Where are our baskets made? 

We work with the local Ghanaian weavers and co-operatives in Bolgatanga and surrounding villages in the Upper East Region of Ghana to produce our beautiful Moses baskets.

By buying a basket you are supporting the weavers, their families and communities, by creating an income and preserving the fine art of basket weaving. 

Ghana as our point of import was an easy choice as it is the home to so many highly skilled artisans. Combining the uniqueness of the product, with the social development aspect, made it a no brainer for us. We are extremely passionate about making positive differences in people’s lives and giving them a hand up, not a hand out. 

What are our baskets made out of?

The baskets are woven from elephant grass, which grows abundantly in this region of sub-Saharan Africa. The tough nature of the elephant grass, together with the skilful weaving technique of the artisans, passed from generation to generation, makes these individually woven baskets strong, durable and flexible. 

The majority of the grass is hand-dyed using traditional natural dyes made from plants and minerals as well as non-toxic fabric dyes to achieve contemporary colours. The natural grass is boiled in the dyes in cast iron or aluminium vats before being sundried.

The handles of the baskets are covered with cured leather for reinforcement. 

Are our Moses baskets fumigated with any chemicals?

Absolutely not, we use a natural process to rid the grass of any potential harms. 

Do our Moses baskets include a mattress?

Yes, all of our baskets are fitted with a mattress custom made for each and every one. As the baskets all vary slightly in size due to their handwoven nature, to meet Australian Standards, we work with a Brisbane based mattresses manufacturer. 

How do you reshape your Moses or Marketa basket?

We have shaped your Moses Basket for you prior to shipping, sometimes during the transportation process, they may bend a tiny bit out of shape. To straighten your basket, simply wet the area and mold back into shape with your hands, then let dry in the sun or indoors under a fan.  

Please refer to Marketa Reshaping info here. 

There are a few uneven grass strands in my Moses basket - what do I do?

This is completely normal. Due to the shape of the Moses basket weave, the grass is trimmed on the inside of the basket, our weavers take extra care to cut this as close to the base as possible to eliminate as many strands as possible. If you find your basket has any strands poking out, you may use a sharp pair of scissors to trim any edges. We also suggest using a bassinet liner - we have a custom made basket liner currently in production to add extra comfort for your little one (due early 2019). 

There is a snag / loose thread in my bag - what do I do?

Please note that all our artisan processes to make the bags are done by hand, from curing, cutting, and treating the leather to using vintage huipil textiles. Our bags have natural characteristics and qualities that should not be considered as flaws or as damage because they do not interfere with the functionality of the bag. We up-cycle vintage Maya clothing to make beautiful one-of-a-kind products - this means at times you may find snags in the pattern. This is normal. Should your patterned huipil snag you can carefully snip the loose threads with scissors, please not pull them.

Do we ship internationally?

Absolutely! Choose your shipping destination at the checkout for tracked delivery. 

International Customs + Duty Taxes 

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so please contact your local customs office for further information. 

Do you offer wholesale?

Our wholesale orders are currently closed.