We endeavour to answer any of your questions here, however if you have any further questions you would like to ask us, please contact us via email at firstname.lastname@example.org
Frequently Asked Questions.
- Can I preorder an item?
- Will an item be held in my cart for a certain about of time?
- Can you message me once a certain style or product arrives?
- Do you offer wholesale?
Moses and Market Baskets:
- When do you restock your Moses Baskets?
- Where are our baskets made?
- What are our baskets made out of?
- Are our Moses baskets fumigated with any chemicals?
- Do our Moses baskets include a mattress?
- How do you reshape your Moses or Marketa basket?
- There are a few uneven grass strands in my Moses basket - what do I do?
Baby Play Mats:
- How do I clean my play mat?
- Can my pets play on my mat
- How do I store my play mat?
- What are your play mats made of and are they non-toxic?
Can I preorder an item?
Unless stated on the product listing, due to demand, we do not currently offer pre-sales, we have found this the fairest way to give everyone an opportunity to purchase the item they love.
Will an item be held in my cart for a certain amount of time?
The platform does not allow for items to be held in your shopping cart, meaning someone else can put the same item in their cart at the same time. If they enter their information before you get a chance to checkout then they will be the one who receives the order confirmation. This process is out of our control, however as the majority of our products are one-of-a-kind, it does allow everyone an equal opportunity to snap an item up.
Can you message me once a certain style or product arrives?
Due to the large number of emails and messages we receive, we are no longer able to contact individual customers, we will always advise with plenty of notice on our social media once products are restocked.
Do you offer wholesale?
Our wholesale orders are currently closed.
Do we ship internationally?
Absolutely! Choose your shipping destination at the checkout for tracked delivery.
International Customs + Duty Taxes
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so please contact your local customs office for further information.
When do you restock your Moses Baskets?
Depending on availability, we generally restock inventory every second Wednesday at 7pm AEST. As the majority of our products are one-of-a-kind, it's not likely that we will restock a duplicate item or pattern. Once they are sold, they are irreplaceable, making them extra special!
Where are our baskets made?
We work with the local Ghanaian weavers and co-operatives in Bolgatanga and surrounding villages in the Upper East Region of Ghana to produce our beautiful Moses baskets.
By buying a basket you are supporting the weavers, their families and communities, by creating an income and preserving the fine art of basket weaving.
Ghana as our point of import was an easy choice as it is the home to so many highly skilled artisans. Combining the uniqueness of the product, with the social development aspect, made it a no brainer for us. We are extremely passionate about making positive differences in people’s lives and giving them a hand up, not a hand out.
What are our baskets made out of?
The baskets are woven from elephant grass, which grows abundantly in this region of sub-Saharan Africa. The tough nature of the elephant grass, together with the skilful weaving technique of the artisans, passed from generation to generation, makes these individually woven baskets strong, durable and flexible.
The majority of the grass is hand-dyed using traditional natural dyes made from plants and minerals as well as non-toxic fabric dyes to achieve contemporary colours. The natural grass is boiled in the dyes in cast iron or aluminium vats before being sundried.
The handles of the baskets are covered with cured leather for reinforcement.
Are our Moses baskets fumigated with any chemicals?
Absolutely not, we use a natural process to rid the grass of any potential harms.
Do our Moses baskets include a mattress?
Yes, all of our baskets are fitted with a mattress custom made for each and every one. As the baskets all vary slightly in size due to their handwoven nature, to meet Australian Standards, we work with a Brisbane based mattresses manufacturer.
How do you reshape your Moses or Marketa basket?
We have shaped your Moses Basket for you prior to shipping, sometimes during the transportation process, they may bend a tiny bit out of shape. To straighten your basket, simply wet the area and mold back into shape with your hands, then let dry in the sun or indoors under a fan.
Please refer to Marketa Reshaping info here.
There are a few uneven grass strands in my Moses basket - what do I do?
This is completely normal. Due to the shape of the Moses basket weave, the grass is trimmed on the inside of the basket, our weavers take extra care to cut this as close to the base as possible to eliminate as many strands as possible. If you find your basket has any strands poking out, you may use a sharp pair of scissors to trim any edges. We also suggest using a bassinet liner - we have a custom made basket liner currently in production to add extra comfort for your little one (due early 2019).
How do I clean my play mat?
Warm soapy water with a damp cloth to wipe down every day use is all that is needed. Damage may occur if you use harsh cleaning agents like bleach, so it is best to avoid them.
Can my pets play on my mat?
Our play mats are very durable, but like everything they have their limits and pets nails and claws can get sharp! It is best to keep your pets off your mat as puncher marks may occur.
How do I store my play mat?
Most of the time your play mat will be left on the ground, however if you need to store it, it is best to roll up the mat as it is when it is delivered to you. Two velcro straps are included to keep your mat nicely secure when rolled up and stored away.
What are your play mats made of and are they non-toxic?
Our mats are made from a high density polyurethane and are made to the highest international standards. You can rest assured that our mats are safe for your little ones.
There is a snag / loose thread in my bag - what do I do?